Returns

Returns Policy

Please reach out to us at support@blnhouse.com within seven working days of receiving your order.
Include in the email:
- Your order number;
- Photos, where relevant, of the issues.

We aim to process all requests within seven working days.
If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
House of the Broken Line will not accept unconfirmed returns.

All returned items should be unused, unworn, and unwashed.
House of the Broken Line does not accept worn, stained, damaged, or altered items.
We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

If your refund request is confirmed, House of the Broken Line will return the money to the account used to pay for the order in the currency it was initially bought in.

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
Sample items;
Deliberately damaged items;
Items sent back for return more than fourteen days from the date of receipt;
Items that the purchaser decides are not what they intended or no longer want;
Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to House of the Broken Line such as the recipient’s incorrect phone number or shipping address.

Orders that have shipped cannot be canceled in their entirety.
Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
Should you wish to cancel your order, please get in touch with House of the Broken Line customer service team at support@blnhouse.com

Any claims for misprinted/damaged/defective items must be submitted within 14 days of receiving the product.
For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date.